Software for clients handling complaints

[EvolutionTrial]

Software for handling complaints

I need your opinion about this. How do you manage a clients complaints? Our company is dealing with different clients dissatisfaction. As the officer in charge, I have to know about how can we handle our complaints data easily? What type of handling software do we need? Any recommendation of a complaints solution that can help categorize complaint data and manages it easily?

 

[RedClay]

Using a software application is the best way to track complaints all the way from submission to resolution. Having a software tool allows you to define your process and then concentrate on making sure your customers are happy and kept safe, while maintaining your reputation and compliance status.

 

[EvolutionTrial]

Thanks for the prompt response. If I may ask you, do you use a complaint handling software in your company? If so, I'd appreciate if you can advise your current provider. I prefer to look into first hand information because reviews online may sometimes be subjective.

We are planning to get this application as well as compliance management software from a one provider.