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Old 02-23-2017, 04:05 AM   #1
EvolutionTrial
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Join Date: Dec 2016
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Default Software for handling complaints

I need your opinion about this. How do you manage a clients complaints? Our company is dealing with different clients dissatisfaction. As the officer in charge, I have to know about how can we handle our complaints data easily? What type of handling software do we need? Any recommendation of a complaints solution that can help categorize complaint data and manages it easily?

Last edited by EvolutionTrial; 02-23-2017 at 05:42 AM.
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Old 02-23-2017, 02:26 PM   #2
RedClay
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Using a software application is the best way to track complaints all the way from submission to resolution. Having a software tool allows you to define your process and then concentrate on making sure your customers are happy and kept safe, while maintaining your reputation and compliance status.
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Old 02-24-2017, 03:14 AM   #3
EvolutionTrial
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Thanks for the prompt response. If I may ask you, do you use a complaint handling software in your company? If so, I'd appreciate if you can advise your current provider. I prefer to look into first hand information because reviews online may sometimes be subjective.

We are planning to get this application as well as compliance management software from a one provider.
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