Zophar's Message Domain

Zophar's Message Domain (http://www.zophar.net/forums/index.php)
-   Talk of the Town (http://www.zophar.net/forums/forumdisplay.php?f=6)
-   -   Software for clients handling complaints (http://www.zophar.net/forums/showthread.php?t=32559)

EvolutionTrial 02-23-2017 04:05 AM

Software for handling complaints
I need your opinion about this. How do you manage a clients complaints? Our company is dealing with different clients dissatisfaction. As the officer in charge, I have to know about how can we handle our complaints data easily? What type of handling software do we need? Any recommendation of a complaints solution that can help categorize complaint data and manages it easily?

RedClay 02-23-2017 02:26 PM

Using a software application is the best way to track complaints all the way from submission to resolution. Having a software tool allows you to define your process and then concentrate on making sure your customers are happy and kept safe, while maintaining your reputation and compliance status.

EvolutionTrial 02-24-2017 03:14 AM

Thanks for the prompt response. If I may ask you, do you use a complaint handling software in your company? If so, I'd appreciate if you can advise your current provider. I prefer to look into first hand information because reviews online may sometimes be subjective.

We are planning to get this application as well as compliance management software from a one provider.

All times are GMT. The time now is 10:49 PM.

Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2021, Jelsoft Enterprises Ltd.